Queenstown Bank is Celebrating 125 Years of Community Banking!
Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!
Summary: The Deposit Operations Specialist is responsible for the back-office processing, verification, monitoring and reconciling of check and deposit account services and all related activities. The Deposit Operations Specialist I will work directly with the Deposit Operations Manager to troubleshoot, plan and implement effective back-office processing for internal and external customers.
Duties and Responsibilities:
- Process and delivery of Certificate of Deposit (CD) interest checks, dormant accounts, account changes, returned mail, safe deposit box billing, research requests, verification of deposit inquires and closed accounts.
- Process and maintain returns, rejects, corrections, adjustments, verifications and reconciliations and collections.
- Process customer requests for cards, such as notices of travel, limit changes, hot card requests, card orders and general card maintenance.
- Ensure efficient and accurate processing and recordkeeping according to established policies and procedures and within the regulatory guidelines governing check services and deposit account services.
- Maintains card records via reports and ensures accurate ATM and Debit card transactions.
- Perform the review and approval of customer address changes and notices.
- Handle matured certificates of deposit renewals including notices and renewal rates.
- Provides online banking support for internal and external customers.
- Handle and maintain consumer Digital Reports.
- Perform daily Branch Capture Department Scanning.
- Handle customer inquiries, assist customers with problems and provide excellent service while resolving issues.
- Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules.
- Adheres to Company’s Safety and Security Policies and Procedures
- Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
- Performs other duties as assigned by management.
Qualifications:
- High School Diploma or equivalent.
- 1 or more years in branch banking or banking operations.
- Comprehensive knowledge of card services functions, processes and procedures.
- Extensive knowledge of policies, procedures and regulations governing card services, deposit accounts and related services.
- Proficient in Microsoft Office suite applications.
- Strong organizational, problem-solving, and analytical skills.
- Exceptional listening and communication skills.
- Acute attention to detail.
- Versatility, flexibility, and a willingness to work within constantly changing priorities.
- Exercise discretion, good judgment, courtesy and tact while working with internal and external customers.
Physical Demands and Work Environment:
- Mobility sufficient to perform activities required of position, including travel to branch locations
- Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
- Ability to actively engage in necessary communications with internal and external customers.
Company Benefit Offerings for eligible employees:
- Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
- Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
- 12 Paid Holidays (including Birthday)
- 401K retirement plan with up to a 4% Company match and immediate vesting
- Tuition Reimbursement
- Employer paid life insurance
- Employer paid disability insurance
- Voluntary life and disability insurance
- Employee Assistance Program
- Employee Discounts and Perks
Compensation:
- The posted pay range for this position reflects a good faith estimate.
- $17 - $20 per hour
- Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.
Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.
