Queenstown Bank is Celebrating 125 Years of Community Banking!
Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!
This position is responsible for overseeing the administration and efficient daily operation of a full-service, community bank branch. Position will ensure superior levels of customer service; foster a positive, developmental and results-focused atmosphere; provide support, guidance, and training to their team while embodying the culture and leading by example; perform duties at a professional level; ensure the overall efficiency of their branch; develop new deposit and loan business; promote the sales and service culture through coaching, guidance and staff motivation; achieve individual and branch goals through new business sales, referrals and retention of account relationships.
Duties and Responsibilities:
- Engage in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Motivate and monitor cross selling efforts compared to goals.
- Meet with customers to discuss needs or concerns and present appropriate Bank services.
- Direct and supervise all operational aspects of the branch including customer service, human resources, administration, facilities, and sales; maintain the overall performance and appearance of the branch.
- Acquire and maintain a working knowledge of Teller and Platform duties.
- Process, solve, and answer complex customer transactions, problems or inquiries.
- Provide ongoing training and coaching to associates regarding operations, policies and professional development.
- Ensure adequate staff coverage and present monthly schedules in a timely and efficient manner.
- Ensure the branch is organized, maintained in a neat, professional, clean, and attractive manner and has supplies and resources to service customers.
- Interview loan applicants, explain loan options, rates, terms, and collateral requirements; assist customers in the completion of credit applications. Approve or decline credit requests, submit credit requests to proper authority for approval, settle loans with customers as appropriate.
- Refer mortgage and commercial loan requests to the Regional Lending Team.
- Work closely with the Bank Security Officer to maintain an updated security plan for the branch.
- Participate in various internal committees.
- Oversight of branch employees, including perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.
- Represent and promote the Bank within the community; work with the Marketing Department in coordinating branch events.
- Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
- Adheres to Company’s Safety and Security Policies and Procedures
- Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
- Performs other duties as assigned by management
Qualifications (Knowledge, Skills, Abilities, Education and Experience):
- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience required.
- Minimum 5 years of Branch Management experience preferred.
- Ability to play a positive role in the development and growth of branch staff through excellent communication skills along with strong delegation skills ensuring a highly cross trained staff.
- Consistently applies superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
- Able to assume responsibility for various branch functions in the absence of staff members or in overload situations.
- Excellent organizational, communication and time management skills
- Ability to provide leadership, supervision and training for employees
- Demonstrated ability in organization and delegation skills.
- Focused on customer service
- Familiarity with recruiting and staffing
- Eager to expand branch with new accounts, clients and businesses
- Solid knowledge of bank software and Microsoft office.
- Able to analyze problems and strategize for better solutions
Physical Demands and Work Environment:
- Mobility sufficient to perform activities required of position, including travel to branch locations
- Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
- Ability to actively engage in necessary communications with both internal and external customers.
Company Benefit Offerings for eligible employees:
- Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
- Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
- 12 Paid Holidays (including Birthday)
- 401K retirement plan with up to a 4% Company match and immediate vesting
- Tuition Reimbursement
- Employer paid life insurance
- Employer paid disability insurance
- Voluntary life and disability insurance
- Employee Assistance Program
- Employee Discounts and Perks
Compensation:
- $58,000 - $85,000 per year.
- The posted pay range for this position reflects a good faith estimate.
- Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.
Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.
