Queenstown Bank is Celebrating 125 Years of Community Banking!
Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!
Summary:
This position is responsible for maintaining and servicing existing mortgage, consumer and commercial loans; booking and funding loans within the system accurately and timely; handling requests related to existing loans; performing maintenance as needed and maintaining loan documentation; working closely with all groups within the Loan Department, Loan Officers, and Branch managers. Meets with clients on behalf of the lender for loan closings, moving account relationships, collection of documentation.
Duties and Responsibilities:
- Process advanced loan servicing tasks such as item posting, updating weekly treasury rates and investigating GL differences/ corrective entries.
- Process monthly credit life insurance and reporting
- Maintain LoanVantage functions, including maintenance and administration.
- Responsible for entering and servicing more difficult loans such as participations, brokered and Swap rate loans
- Review adjustable-rate changes for accuracy
- Builds and creates reports using Report Generator and Business Analytics
- Enter and fund all aspects of a loan into the system accurately and efficiently and within two days of receipt, including a document audit of the loan package. Including scanning and filing.
- Track and monitor collateral, ensuring the bank is secured including but not limited to deficiency report, mortgage ledger, CD/Saving/Stock Reporting, UCC Reporting and tax delinquency reporting.
- Review and process loan requests including new, renewals, extensions and other changes.
- Track and monitor hazard and flood insurance; cancellations and reinstatements.
- Reviews various system reports including escrow reports, insurance reports, force-placed insurance reports, ARM reports, HELOC letters, call code report, fees/costs.
- Process rejects and unsuccessful entries daily; verifying accuracy and balancing.
- Process paid off loans, including releasing collateral.
- Process returned checks and account verifications.
- Maintain a positive and productive working relationship with Management, lending staff and loan officers.
- Responds to customer inquiries as appropriate.
- Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules.
- Adheres to Company’s Safety and Security Policies and Procedures.
- Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
- Performs other duties as assigned by management.
Qualifications (Knowledge, Skills, Abilities, Education and Experience):
- High school diploma or GED required.
- Minimum 1 year of loan servicing and/or processing experience.
- Proficient in Microsoft Office Programs (Word, Excel, Outlook).
- Excellent customer service and communication skills.
- Must be able to work a flexible schedule with extended hours when required to meet deadlines.
- Adapt well to change.
- Thorough knowledge of bank procedures and of State and Federal mortgage regulations to maintain loan file compliance.
- Detail-oriented as this position involves responsibility to ensure that the bank is protected and not at a position for loss.
- Strong organizational, problem-solving, and analytical skills.
- Highly motivated self-starter. Ability to review, interpret, create, and give feedback on procedures.
- Experience demonstrating sensitivity and tact in handling highly confidential information.
- Ability to manage priorities and workflow.
- Ability to complete tasks accurately despite large workload.
- Ability to understand loan requirements needed and to communicate and explain the loan process to clients.
Physical Demands and Work Environment:
- Mobility sufficient to perform activities required of position, including travel to branch locations
- Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
- Ability to actively engage in necessary communications with internal and external customers.
Company Benefit Offerings for eligible employees:
- Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
- Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
- 12 Paid Holidays (including Birthday)
- 401K retirement plan with up to a 4% Company match and immediate vesting
- Tuition Reimbursement
- Employer paid life insurance
- Employer paid disability insurance
- Voluntary life and disability insurance
- Employee Assistance Program
- Employee Discounts and Perks
Compensation:
- This position has three potential levels. Level of position and compensation are determined based on qualifications.
- The posted pay range for this position reflects a good faith estimate.
- $18 - $28 per hour
- Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.
Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.
